DONČEV, Aleksandar; JEREB, Eva. The CAF Assessment Framework for Quality Measurment in Public Administration. In: ŠPRAJC, Polona (ed.). Organizacija in organiziranje. [s.l.] : University of Maribor Press,2025. p. 85–100. DOI: 10.18690/um.fov.3.2025.5. Disponível em: https://old.press.um.si/index.php/ump/catalog/book/959/chapter/255. Acesso em: 28 feb. 2026.