Bespalko, Denys, et al. “Aligning Chatbot Features With Industry Needs: A Comparative Study of User Expectations in Utilitarian and Hedonic Sectors for SMEs”. 38th Bled EConference: Empowering Transformation: Shaping Digital Futures for All: Conference Proceedings, edited by Andreja Pucihar et al., University of Maribor Press, 2025, pp. 101-14, https://doi.org/10.18690/um.fov.4.2025.7.